Skip to content
Insurance & protection

Cover that comes standard.

Every rental includes Standard Protection at no extra cost. Want to lower your risk? Add Excess Reduction for $30 a week, or $10 a day on daily hires.

Standard Protection

Included

Free with every rental

  • Damage to the hire car
  • Third party liability
  • Theft protection
  • 24/7 RACV roadside assistance

Excess (25+): $2,000

Excess (under 25): $3,000

Recommended

Excess Reduction

$30/week

$30 a week, or $10 a day on daily hires

  • Damage to the hire car
  • Third party liability
  • Theft protection
  • 24/7 RACV roadside assistance
  • Significantly reduced excess

Excess (25+): $800

Excess (under 25): $1,500

What does excess mean?

The excess is the maximum amount you would pay out of pocket if the vehicle is damaged during your rental. With Standard Protection, that's $2,000 (25 and over) or $3,000 (21 to 24). Add Excess Reduction for $30/week ($10 a day on daily hires) and it drops to $800 or $1,500 respectively, significantly less financial risk for you, especially on longer rentals.

What's covered.

Damage to the hire car.

Covers damage to the hire car in a collision with another vehicle or object, above your excess.

Third party liability.

Covers damage caused to third party vehicles and property. Ask us for the current policy details before your hire if you want the specifics in writing.

Theft protection.

Covers loss of the vehicle due to theft or attempted theft, subject to excess.

24/7 RACV roadside assistance.

RACV emergency roadside help including lockouts, flat batteries and towing, around the clock, at no cost to you when the car is at fault. If the callout was your doing, RACV’s fee is passed on at cost: $132 in Melbourne, $317 with a tow.

What's not covered.

Insurance protection does not apply in the following circumstances. Please drive responsibly.

  • Driving under the influence of alcohol or drugs
  • Use by a driver who isn't on the agreement or doesn't hold a full licence
  • Driving in breach of road traffic laws (speeding, running red lights, etc.)
  • Driving on unsealed, unpaved, or off-road surfaces
  • Racing, speed testing, or reckless driving
  • Damage caused by negligence or wilful misconduct
  • Interior damage, including damage from smoking or pets
  • Damage to tyres, windscreen, or undercarriage
  • Loss of vehicle keys or documents
  • Loss of personal belongings left in the vehicle
  • Driving outside Victoria without written consent

How to make a claim.

Four steps if something happens. Call or message us and we'll take it from there.

  1. Stop and ensure safety.

    Make sure everyone is safe. If anyone is injured, call 000 immediately. Move vehicles to a safe location if possible.

  2. Document the incident.

    Take photos of all vehicles involved, the surroundings, and any damage. Exchange details with other parties and collect witness information.

  3. Contact us immediately.

    Call us on 0485 018 888 or WhatsApp as soon as possible. We'll guide you through next steps and arrange a replacement vehicle if needed.

  4. Complete an incident report.

    We'll send you an incident report form to complete. Lodge a police report if required (mandatory for theft or hit-and-run incidents).

Ready to hit the road?

Browse the fleet and add Excess Reduction at checkout to drop your excess to $800, or $1,500 under 25.

Browse fleet0485 018 888