Things people ask.

Yes! We welcome international drivers and backpackers. Bring your valid full overseas licence. If your licence is not in English, you must also carry an official English translation or an International Driving Permit (IDP). Non-citizens also need their passport. We accept licences from all countries.

An IDP is only required if your licence is not written in English. If your licence is in English (e.g. UK, US, New Zealand, South Africa), you do not need an IDP, just bring your valid licence. If your licence is in another language (e.g. French, German, Japanese), you need your licence plus either an IDP or a certified English translation.

You'll need: (1) your valid driver's licence, overseas licence is fine, (2) an IDP or English translation if your licence isn't in English, (3) your passport or government issued photo ID, (4) the card used for the $400 security bond, and (5) proof of address (a recent bill, bank statement, or your accommodation lease). All additional drivers must also bring their licence.

Yes. Working Holiday (417) and Work and Holiday (462) visa holders are welcome. We rent to backpackers, travellers, and long-stay visitors all the time. Just bring your valid overseas licence and passport.

We hire to drivers aged 21 to 75 with a full licence. Drivers under 25 are welcome, there's no extra daily surcharge, but your insurance excess is slightly higher: $3,000 (Standard) or $1,500 (Excess Reduction) compared to $2,000 and $800 for drivers 25 and over.

Select your pickup location and dates on our homepage, choose your vehicle, then complete the quick online checkout. You'll sign the rental agreement online and pay the bond + first week by card. A confirmation email is sent immediately with everything you need.

Our minimum rental is just 2 days, and you can keep the car as long as you need. The longer you hire, the better the rate, hires of 28 days or more qualify for our long term rate.

We recommend booking at least 48 hours ahead to guarantee your preferred vehicle. Last minute bookings are accepted subject to availability, just call or WhatsApp us on 0485 018 888.

Yes, and it's free. Add each driver's details and licence on your booking page and we approve them before they drive. They need what you need: aged 21 to 75 with a full licence. On an overseas licence that means a passport too, and an IDP or certified English translation if the licence isn't in English.

Cards are the way to pay: Visa, Mastercard and American Express, credit or debit, taken securely online through Stripe when you book.

The refundable security bond is $400, charged at the time of booking. It covers any damage, tolls, fines, or additional charges during the rental. It is refunded within approximately two weeks after the vehicle is returned in satisfactory condition.

Your first week's rental fee plus the $400 bond is charged at booking. Subsequent weekly payments are charged automatically each week on the same day. You can see all upcoming payments in your online manage portal.

Every hire includes 500 km a week, and a part week still gets the full 500, so a 4-week hire has 2,000 km in it and a 30-day hire has 2,500. Long road trip planned? Tell us before you drive and we'll price the extra kilometres then.

From the car's GPS tracker. We take its odometer reading once a day for the length of your hire, and your booking page shows the running total against your allowance. At handover and return we also note the dashboard odometer, so the GPS figure is cross-checked at both ends. If you ever go over, you see the reading before anything is charged, and we talk to you first.

All rentals include Standard Protection with a damage excess of $2,000 (drivers 25+) or $3,000 (drivers under 25). This covers you for collision and theft. Third party liability is also included.

Yes, add Excess Reduction for $30 per week ($10 a day on daily hires) at checkout. This reduces your excess to $800 (drivers 25+) or $1,500 (drivers under 25). On a longer hire it earns its keep: $30 a week takes $1,200 off the excess for drivers 25 and over, and $1,500 off for under 25s.

Insurance does not cover: damage to tyres, windscreen, or undercarriage; interior damage; loss of keys; infringements and tolls; damage caused by driving on unsealed roads or while impaired; or driving outside Australia.

Call us, then RACV comes to you, 24/7, at no cost to you. If the callout was your doing (keys locked in, empty tank, lights left on), RACV's fee is passed on at cost, $132 in Melbourne or $317 with a tow, plus any fuel.

We use a full-to-full fuel policy. The car is given to you with a full tank and must be returned full. If it's returned with less fuel, we'll charge the missing fuel at $2.20 per litre, and that litre price is the whole charge.

Most of our vehicles run on unleaded petrol (91 or 95 RON). The fuel type is shown on your vehicle's fuel cap and in your rental documents. Always double-check before filling up to avoid misfuelling fees.

Return the vehicle to the same location you picked it up from, by 5pm on your return date. Give us at least 48 hours notice via the online manage portal, by WhatsApp, or by calling 0485 018 888. We'll carry out a quick inspection at return and confirm everything is fine.

One of our team will walk around the vehicle with you at drop off to check for any new damage, confirm the fuel level, and check the condition inside. This usually takes about 10 minutes. You'll receive a return confirmation by email. We also encourage you to take your own photos at both pickup and return and upload them to your booking page, they're timestamped and kept with your booking as your own record of the car's condition.

Your $400 bond is released within approximately two weeks of return, once any outstanding charges (tolls, damage, fuel) have been reconciled. The refund goes back to the original card used at booking.

Yes. Extensions are encouraged and usually available. Just contact us at least 48 hours before your return date via the manage portal or phone. The same weekly rate applies, and if your extension takes you to 28 days or more in total, you may qualify for our long term rate.

Yes. Give us at least 48 hours notice through your manage portal. Note that weekly rentals are billed in full weeks, if you return early mid-week, the remaining days of that week are not refunded.

Cancel 7 or more days before pickup and you get a full refund. Between 7 days and 36 hours before pickup, a 50% cancellation fee applies. Less than 36 hours before pickup, no refund. Card processing surcharges are not refundable. Contact us as soon as possible if plans change.

Location changes before pickup may be possible subject to availability. Please contact us as soon as possible, we'll do our best to accommodate you. The car must be returned to the same location you collect it from.